Shipping policy

 

Shipping Policy

Thank you for shopping at AxomPot. We strive to ensure a smooth and timely delivery experience for all our customers. Please review our shipping policy below:

1. Processing Time:

  • Orders are typically processed within 2 business days after payment confirmation. We do not experience peak periods at this time.

2. Shipping Methods and Rates:

  • We offer standard shipping for all orders, fulfilled by national courier leaders in India.
  • Free shipping is available for orders weighing over 1kg.
  • Shipping is charged extra ₹19, if you order 3 packs.
  • Shipping is charged extra ₹29, if you order 2 packs.
  • Shipping is charged extra ₹39, if you order 1 pack.

3. Order Tracking:

  • We utilize Bluedart, Gati KWE, and India Post for shipping based on weight and location serviceability.
  • Customers receive tracking IDs via email and SMS (if mobile number provided) for order tracking.

4. International Shipping:

  • We are currently exploring options for international shipping and do not offer this service at the moment.

5. Delivery Estimates:

  • Delivery is typically completed within 3-8 business days, depending on the region's serviceability.
  • For any delivery delays exceeding 8 business days, please contact us through our contact page.

6. Shipping Restrictions:

  • We have not encountered shipping restrictions thus far. If any arise, we will promptly notify affected users.

7. Address Accuracy:

  • Customers are responsible for providing accurate and complete shipping information during checkout. Inaccurate addresses may result in delivery issues or order loss.

8. Lost or Stolen Packages:

  • Customers can report lost or stolen packages by contacting us via email. We will work with our logistics partners to investigate and assist with order relocation or reimbursement if available.

9. Order Modifications and Cancellations:

  • Orders can be canceled within 24 hours of placement.
  • Customers can cancel or modify orders directly on our website.

10. Contact Us:

  • For any inquiries or assistance regarding shipping, customers can reach us through our contact page. We offer various communication channels for convenience.

Policy Updates:

  • We reserve the right to update our shipping policy as needed. Any changes will be promptly communicated on our website.